Exchange & Return Policy – BBCreations

Eligibility

You can exchange or return items within 2 days of receiving your order. Items must be marked as eligible for exchange and return on the product page.

Reverse Pickup

We offer a reverse pickup service from your shipping address. If this service is not available for some pin codes, the customer will need to self-ship the item.

Exchange & Return Process

1. Request: Contact us via email at orders@bbcreations.com or WhatsApp to start the process.
2. Pickup: We will arrange a pickup from your address within 48 hours.
3. Packaging: Please reuse the original packaging.
4. Condition: Ensure items are in their original condition, with labels and tags intact, unused, unwashed, and undamaged.
5. Processing: Once we receive and verify the item, we’ll process your exchange or return within 10-15 days.

Refund Policy

• Store Credit: Returns are refunded as store credit, which is valid for 90 days.
• Free Exchange: The first exchange for size or a different product is free. Subsequent exchanges will incur a non-refundable shipping fee of Rs 250.
• Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.

Sale or Discount Policy

• Size Exchanges Only: Discounted items are eligible for size exchanges with a Rs 250 return shipping fee, provided the size is available.
• No Returns: We cannot accept returns on discounted or sale items, including those purchased with promotional codes.

Missing or Damaged Items

• Report: If an item is missing or damaged, please report it within 2 days of receiving your parcel.
• Proof: Send us a box opening video and photographs of the item and the delivery package.
• Resolution: Our customer care team will investigate and provide a resolution.

Cancellation Policy

• Timing: You can cancel your order within 12 hours for store credit.
• After 12 Hours: We are unable to process cancellations after this time.